by Nicole Russell | Dec 21, 2018 | VoIP
Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing...
by Nicole Russell | Aug 17, 2018 | Web & Cloud
Many business owners are looking to artificial intelligence (AI, or “machine learning”) for its potential to improve communications with their customers. It is predicted that by 2020, 85% of all interactions will originate from machine learning “bots.” If you operate...
by Nicole Russell | Mar 9, 2018 | Hardware
Amazon’s Alexa has come a long way from performing basic functions like setting alarms, streaming music, and providing weather updates, to an all-around office assistant superstar. As Amazon continues to develop Alexa, businesses can expect to see her become more...
by Nicole Russell | Jan 12, 2018 | VoIP
Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that's certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for...
by Nicole Russell | Jan 10, 2018 | Office
Yet again, Microsoft has released new AI-based features for Microsoft Excel, Word, Outlook, and more — a continuing trend since 2016’s launch of the Microsoft AI and Research Group. If your business is subscribed to Office 365, this article will acquaint you...
