Submit Your Support Request
Please use the information below to clarify your support request:
Any information you may easily provide is likely to be helpful. While we maintain records, this will help expedite the process and get your issue into the right hands before we begin researching.
- Is this on all networks with your device, is this on the corporate network, or is this at a remote location, like a hotel?
- What type of device is it?
- Are multiple users affected?
- Where is the device located in your facility?
- Is there any additional information you think may be helpful?
- Is this affecting your network, and not isolated to a single device?
- Do you know what type of wireless access points you have?
- Has this issue occurred before?
- Does the issue seem to occur at a particular time of day?
- Does the issue seem to occur when a particular number of users are connected?
- How many users are affected?
- Do you have multiple locations? If so, which location is affected?
- When was the issue first observed?
- Has anything changed that may be a contributing factor?
Dave Breen - VP & CFO
David S. Smith - Director of IT
Shawn Farris - CFO
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